School Policies

Cancellation & No Show Policy and Fees

Just like all other driving schools, Temecula Valley Driving School as well as all our affiliated schools including I5 Driving School, Homeland Driving School, Murrieta Driving School, Temecula Driving School, Lake Elsinore Driving School and Aces Driving School has a strict cancellation and no show policy. To Cancel a lesson, you must call our office at least 24 hours prior to your scheduled appointment time to give us notice or you will be charged a $75 cancellation fee. If you are calling during non-business hours to cancel a lesson, please leave the students name, appointment date, time and instructors name if known. This fee applies still applies if you cancel for being sick or for ANY reason. We will do everything we can to fill the spot so that you do not get charged so please make sure you call us as soon as you know you need to cancel.

Note:  On rare occasions we may have to cancel a lesson on short notice. We reserve the right to cancel and reschedule any lesson due to instructor illness or unavailability with no reimbursement to customer. 

We DO NOT confirm appointments by phone, please write your appointment date and time down. You are welcome to call our offices to confirm your appointment or to ask when your appointment is scheduled. 

If we show up to the lesson and the student is not there, our instructor will wait 15 minutes then they will leave and student will be charged $75 for a no show fee. If you are running late, please call the office at 951-587-2587 to let us know the status of your arrival so that we can let the instructor know to wait for you.  If you do not show up for any reason, there will be a $75 fee charged to you for a NO SHOW.

You must have your permit with you for each lesson (copy is acceptable.) If we show up and you do not have your permit we cannot legally take you on the lesson and you will be charged $75 for not having your permit. Please make a few copies of your permit once the instructor has signed it.

Instructor Disclaimer

All efforts will be made to honor your instructor request. However in an unforeseen circumstance we reserve the right to change the instructor. If you have a special instructor request or prefer a male or female instructor, please let the office know so that we can note your student account. 

Note: Due to the increased cost of doing business, we have raised our Cancellation / No Show Fees to $75 effective 3/14/2022.

Out of Service Area Registration

Cavco Driving Schools owns several driving schools in both San Diego and Riverside County. If you live in North County San Diego or South San Diego we have different pricing, please call us to register for online drivers education course and behind the wheel driving lessons. 

Pick up Policy / Location Serviced

We offer Free Pick up and Drop off at Home, School or Work in most areas.  However, there are certain cities and areas that we do not travel to for our driving lessons. If you live in Anza, Valley Center, La Cresta, De Luz or Horsethief Canyon. We have designated pick up locations for these areas. Please call our office to make arrangements for pick up.

In addition, we do not allow our cars to drive on dirt roads or driveways. If you live on a dirt road, please let us know so that we can arrange a location to meet you that is on a paved road.

Course Completion Guidelines

Online and In-Class Drivers Education Courses must be completed within 6 months of registration unless otherwise agreed to in writing by Driving School and Student. Behind the Wheel lessons must be completed within 1 year of registration or there will be a $75 per lesson fee charged for any lessons still remaining unless otherwise agreed upon in writing by Driving School and Student. We asked that if you are having trouble completing your course (Drivers Ed or Behind the Wheel) that you contact our offices to make arrangements for additional time. We understand things come up and are willing to work with all of students.

UNDER NO CIRCUMSTANCE WILL CASH OR CREDIT REFUNDS BE GIVEN AFTER REGISTERING WITH OUR SCHOOL ONLINE, ON THE PHONE or IN OUR OFFICE no matter how long after you register.  We do not give refunds for Students who move or relocate and those lessons cannot be transferred to another student or family member. If you need your lessons all completed in a short period of time, please check with our offices prior to registering with our school. 

No completion certificates will be issued until all fees are paid. 

DMV Requires an original certificate of completion for both Driver's Education Online and 6 Hours of BTW Completion. Once we get notified of you completing our online course we will mail you the original certificate usually within 1 - 2 business days. Certificates could take 5-7 Business days to get to you by mail. We cannot email or fax a copy of the certificate. It must be an original so please allow for this delay. You may also come to our office and pick up an original copy. If you choose to do this option, please email us or call our office to let us know that you would like to pick it up. We must be notified within 24 hours of completion or certificate will be mailed out and there will be a $10 charge for us to issue a duplicate one to you. 

If you lose your original certificate of completion and require a replacement Driver's Education (Online or Classroom) or Behind the Wheel Completion Certificate there will be a replacement fee of $10 for us to issue a new one. 

Temecula Valley Driving School respects your privacy and we do not rent, sell, or lease your information to any third party. The details containing your electronic payment are securely transmitted from our payment gateway to our credit card processor for the sole purpose of authorizing your transaction so that we may provide our goods and services to you, the client.

By using this website, you consent to our use of your information as described in this Privacy Policy (last revised on May 1, 2013). We reserve the right to change our privacy policy at any time without advance notice. Should a new policy go into effect, we will post it on this site, and the revised policy will apply only to information collected thereafter.

Your visit on our site is tracked through a standard web traffic statistics program, which keeps records of traffic on the site. Our server automatically collects data about your server’s Internet address when you visit us. When you request pages from our web site, our servers may log your IP Address.

User information may be disclosed to government authorities or other third parties when required or permitted by law, including, but not limited to, in response to court orders and subpoenas. We also may disclose user information in connection with investigations or when we have reason to believe that someone is causing injury to or interference with our rights or property. 

Temecula Valley Driving School and its affiliate companies are not responsible for items left in our Instructor Vehicles. Please make sure to check the car after your lesson before leaving. Any items left will be put in our lost and found box. Please call our offices at 951-587-2587 to check on items left in the cars.